Privacy Policy

The Akhirah Team’s Privacy Notice

1. This privacy notice governs the processing of any personal information collected by us through our website at www.akhirahteam.org and through other interactions with you, our donors. Our primary goal in collecting information is to provide a smooth and efficient experience when using our services.

2. The Akhirah Team operates as a charitable trust, registered in England and Wales (‘we’, ‘us’, ‘our’, ‘the charity’).

3. We are a ‘Data Controller’ under the current Data Protection Act 1998 and remain so under the General Data Protection Regulation ((EU) 2016/679) (‘GDPR’) and successor legislation while carrying out our charitable objectives.

4. We will comply with data protection law and principles, which means that your information will be:

  • Used lawfully, fairly, and in a transparent way;
  • Collected only for purposes we have explained to you and not used in ways that are incompatible with those purposes;
  • Relevant and limited only to those purposes;
  • Accurate and kept up to date;
  • Retained only as long as necessary for those purposes;
  • Kept securely.

5. We will only use your personal information when permitted by law, most commonly:

  • When you provide consent;
  • To perform a contract, we have with you;
  • When it is necessary for our legitimate interests (or those of a third party) without overriding your interests and fundamental rights;
  • To comply with a legal or regulatory obligation.

Methods of gaining consent include:

  • Providing permission verbally, such as by telephone;
  • Checking a box, clicking an icon on our Site;
  • Sending an email, submitting a form, or subscribing to a service.

When we seek your consent to use your personal information, we will explain our purpose, and we won’t use it otherwise, except as stated in this policy.

6. We may collect, store, and use the following personal data:

  • Name and contact details (address, email, telephone);
  • Payment information for donations;
  • Details about your computer and visits to the Site, including IP address, location, browser type, and pages viewed;
  • Any other information you send us through registration, subscriptions, or feedback forms.

We do not normally collect ‘special categories’ of personal data from our donors or Site users. If such data is provided, we will take extra care to ensure your rights are protected.

If you are a donor or subscribed to our email service, we will periodically contact you with information about our global projects and current campaigns. If you prefer not to receive such communications, please click the unsubscribe link at the bottom of every email.

Contact us with any queries at:

  • Email: hello@theakhirahteam.org
  • Phone: 0330 1313 111 (Monday-Friday 10:00am-5:00pm, Saturday 10:00am-5:00pm)

To opt-out of text and email communications, use any of the contact methods above.

7. The Akhirah Team uses cookies on the Site to identify and track users, improve usability, and for marketing purposes. For more on cookies and how to disable them, please see the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies.

[We use Google Analytics to analyse Site use. Google may store and process data from cookies on servers in the US. Google’s privacy notice is available at: http://www.google.com/privacypolicy.html.]

8. We may use your personal information to:

  • Process donations;
  • Communicate and enhance our efforts;
  • Analyse Site usage statistically;
  • Improve content and customise Site layout and services.

We do not sell or transfer your details to third parties. Our secure online donation provider, approved by the banking industry, is an exception.

We will not provide your personal information to any third parties for direct marketing. If we work with third parties to contact our supporters, those third parties must comply with this Privacy Notice and the GDPR.

9. We may disclose your information as required by law, in connection with legal proceedings, or to establish, exercise, or defend our legal rights.

10. Information we collect may be transferred and stored internationally as necessary. For non-EEA transfers, we will ensure appropriate safeguards are in place.

11. We take precautions to prevent the loss, misuse, or alteration of your personal information, though internet transmission is inherently insecure. You are responsible for maintaining password confidentiality.

12. We retain your personal information only as long as necessary for the purposes for which it was collected and to meet legal requirements.

13. Keep us updated on any changes to your personal information during your relationship with us. Under law, you have certain rights, such as accessing, correcting, or requesting erasure of your data. Contact us at hello@theakhirahteam.org to exercise these rights.

14. You may withdraw consent for any specific processing at any time by contacting hello@theakhirahteam.org.

15. If you have concerns about the handling of your personal information, please contact us.

Contact us at:

  • Email: hello@theakhirahteam.org
  • Address: The Akhirah Team
  • Phone: 0300 1313 111 (Monday-Friday 10:00am-5:00pm, Saturday 10:00am-5:00pm)

16. Our Site contains links to other websites. We are not responsible for third-party privacy policies.

17. To update your contact details or adjust communication preferences, log in on our website or contact us at hello@theakhirahteam.org

18. We do not store credit card details nor share information with third parties.

19. This privacy notice may be updated periodically by posting a new version on our website.